We haven't had any visits to urgent care or the emergency room this year, but we did get stuck with almost $400 worth of physical therapy co-pays that we weren't expecting at the time we signed up for insurance & the FSA.
It turns out that the information we initially received about the various insurance plans had indicated that physical therapy was supposed to be completely covered - with no copay. When we inquired about it, they found out pretty quickly that it was an error on the employer's informational packets. After months of back & forth on what could be done, they finally told us that they would deposit an extra $375 into our FSA to cover the error.
We still owe $270 (it hasn't been billed yet, but we know it's coming), so this will cover that and also reimburse us for what we've already paid.
Since FSA's are a "use it or lose it" account, we'll have to pay careful attention to the balance to make sure that we maximize every cent! We still have several prescriptions and over-the-counter medications to buy to cover us for the next few months, but I think we'll end up with $50-100 left... so I think one of us will be able to get a new set of glasses at Christmas! :)
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